WARRANTYThank you for purchasing a product from THE VALVE. We are sure that you will be more than satisfied with your choice. Should your amplifier need in-warranty servicing, please contact the dealer where it was purchased or, alternatively, contact THE VALVE directly. In order to avoid any unnecessary inconvenience, we recommend that you read through your warranty carefully before contacting your dealer or our authorized service department.
THE VALVE hereby guarantees that the product will remain free from defects of materials and workmanship for a period of 2 (two) years from the date of purchase. In order to receive warranty service, you should provide proof of retail purchase. The tubes are not covered at all under the terms of this warranty, while the speakers are covered for a period of 90 days from the date of purchase.
1) This warranty will be considered valid only when the original invoice or sales receipt (indicating the date of purchase, product type and dealer's name) is presented together with the defective product.
2) The cost of transporting the product to the service center will not be covered unless specifically stated otherwise in this warranty.
3) This warranty does not cover:
a) adjustments to customer-operated controls as shown in the model's instruction manual, or products that have been altered or replaced, or products on which the serial number has been removed or is illegible.
b) the physical appearance of accessory items including, but not limited to, cabinet parts and knobs.
c) the unpacking, setting-up, installation or removal and reinstallation of products under repair.
d) any loudspeaker drivers that have been damaged due to exposure to excessive heat, or physical damage such as moisture, rips, tears, shock or transportation.
e) repairs or replacements necessitated by any cause beyond the control of THE VALVE, including, but not limited to, modifications or adjustments made to the product without authorization, such as the use of damaged or broken tubes, incorrect line voltage, inadequate maintenance, modification or repair by the user, abuse, misuse, neglect, accident, fire, or any other cause beyond the control of THE VALVE.
4) Warranty service is only available by contacting an Authorized Repair Service or by returning the unit to THE VALVE or to a distributor with prior authorization. The Valve Amplifiers will not accept any goods that have been returned without authorization. If your product is still under warranty, you must contact (in writing) the distributor or dealer where you purchased the product and, once the dealer gives you authorization for the goods to be returned, THE VALVE will organize shipping and pay the costs directly.
Via della Tecnica 51/b
40068 San Lazzaro di Savena (Bo)
Ph: +39 51 6258433
Fax: +39 51 6257784
Features may change without previous advise.